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Customer Service

Customer Service

Shipping & Delivery

Majority of shipments (both national and international) are completed through Canada Post, if you would prefer using your own shipper - when ordering please order "pick up at store" and contact us with a prepaid shipping label and pick up time.
As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be contacted via email or phone with the option to be a) the first in line for the next ordering, b) an alternative product, c) cancel the order
We try our best to have your order ready when it is received, but just in case - allow 1-2 Days for handling time.
Once your order has been shipped, you will receive a tracking number via Canada Post on the status of your order
SHIPPING MODULE: Allowing us to provide you with a fair estimate on the shipping costs for your items. There are times when the shipping of an item(s) is completely incorrect and it is out of our control - if this is the case, we will enter in contact with your via email with the amount discrepancy.

Privacy & Security

Please read our Privacy Policy

Returns & Replacements

All online sales are final. We do not offer returns or exchanges of product at this time.

Ordering

As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be immediately contacted via email or phone and the option to be a) the first in line for the next ordering, b) offered an alternative product, c) offered to cancel the order

Some items within the equipment section of this website can have minor variations from the picture provided online - depending on the available  stock. (Eg. Plastic Test Jar has black base vs clear base) This will not hinder the quality of the product sold.

Payment, Pricing & Promotions

Paypal payments are processed instantly. Our online payment gateway is PCI-DSS compliant (really secure).We try to keep our prices online update and pricing online is subject to change from time to time.

Viewing Orders

You can view your order by logging in and viewing your order.

Updating Account Information

We are assuming that all information inputted by the customer is up to date, including shipping address, we are not responsible for a mistyped, erroneous address' or personal information.