- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Majority of shipments (both national and international) are completed through Canada Post, if you would prefer using your own shipper - when ordering please order "pick up at store" and contact us with a prepaid shipping label and pick up time.
- As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be contacted via email or phone with the option to be a) the first in line for the next ordering, b) an alternative product, c) cancel the order
- We try our best to have your order ready when it is received, but just in case - allow 1-2 Days for handling time.
- Once your order has been shipped, you will receive a tracking number via Canada Post on the status of your order
- SHIPPING MODULE: Allowing us to provide you with a fair estimate on the shipping costs for your items. There are times when the shipping of an item(s) is completely incorrect and it is out of our control - if this is the case, we will enter in contact with your via email with the amount discrepancy.
All online sales are final. We do not offer returns or exchanges of product at this time.
As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be immediately contacted via email or phone and the option to be a) the first in line for the next ordering, b) offered an alternative product, c) offered to cancel the order
Some items within the equipment section of this website can have minor variations from the picture provided online - depending on the available stock. (Eg. Plastic Test Jar has black base vs clear base) This will not hinder the quality of the product sold.
Paypal payments are processed instantly. Our online payment gateway is PCI-DSS compliant (really secure).We try to keep our prices online update and pricing online is subject to change from time to time.
You can view your order by logging in and viewing your order.
We are assuming that all information inputted by the customer is up to date, including shipping address, we are not responsible for a mistyped, erroneous address' or personal information.