- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Privacy & Security
Returns & Replacements
All online sales are final. We do not offer returns or exchanges of product at this time.
As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be immediately contacted via email or phone and the option to be a) the first in line for the next ordering, b) offered an alternative product, c) offered to cancel the order
Some items within the equipment section of this website can have minor variations from the picture provided online - depending on the available stock. (Eg. Plastic Test Jar has black base vs clear base) This will not hinder the quality of the product sold.
Payment, Pricing & Promotions
Paypal payments are processed instantly. Our online payment gateway is PCI-DSS compliant (really secure).We try to keep our prices online update and pricing online is subject to change from time to time.
You can view your order by logging in and viewing your order.
Updating Account Information
We are assuming that all information inputted by the customer is up to date, including shipping address, we are not responsible for a mistyped, erroneous address' or personal information.