Customer Service

Customer Service

Privacy & Security

Please read our Privacy Policy

Returns & Replacements

All online sales are final. We do not offer returns or exchanges of product at this time.


As we are also a retail location, there are times when the online inventory status does not match with our physical inventory. In these cases, you will be immediately contacted via email or phone and the option to be a) the first in line for the next ordering, b) offered an alternative product, c) offered to cancel the order

Some items within the equipment section of this website can have minor variations from the picture provided online - depending on the available  stock. (Eg. Plastic Test Jar has black base vs clear base) This will not hinder the quality of the product sold.

Payment, Pricing & Promotions

Paypal payments are processed instantly. Our online payment gateway is PCI-DSS compliant (really secure).We try to keep our prices online update and pricing online is subject to change from time to time.

Viewing Orders

You can view your order by logging in and viewing your order.

Updating Account Information

We are assuming that all information inputted by the customer is up to date, including shipping address, we are not responsible for a mistyped, erroneous address' or personal information.

Shipping Policy

Click the link for full shipping policy